Top Service Advisors
Only top service advisors work here at Vic's. If you think you have what it takes to help us maintain our exceptional service levels, get in touch with us right away!
Main Functions
- To create outstanding customer confidence in the service offered at Vic's by ensuring professional performance and exceptional commitment to customer care
- To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public
- To receive customer enquiries by telephone and in person and successfully convert these into firm bookings
- To maximize service sales and profitability by selling core, value added and incremental products
- To accurately record vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat business
- To enhance the reputation of Vic's at every opportunity when interacting with others
- To facilitate the efficient operation of the workshop through the avoidance of idle time and inefficient technician utilization
Requirements
- Smart and well presented
- Ability to communicate clearly and unambiguously with customers, members of the public and other staff
- Ability to manage paperwork and various business documents
- Ability to receive payment for work carried out, accurately, precisely with awareness of fraud, money laundering and unauthorized credit
- Current knowledge of manufacturer's warranty procedures and documentation
- Ability to calm and manage difficult situations in an effective manner
- Ability to sell incremental products and assess further sales opportunities
- Competency in numeracy and English literacy
